Crystal Car hire Rental Policy

Our Self Drive Car Hire Terms & Conditions

Vehicle Pickup and Drop-off Locations Booking Terms and conditions

Crystal car hire delivers rental cars to the airport and to most hotels within kigali free, We shall also be able to deliver the vehicle anywhere in Rwanda and Uganda, but the renter will have to pay for the fuel and driver costs during the delivery.

Renters may return vehicle to our office in Remera, Jesus is Able house or have it picked up from their hotels or Airport.

Driving License/ Who May Rent the Car?

A valid driving license from the country of residence or an international driving permit is required for self drive car hire with crystal car hire. The hirer must be over 20 – 70 years of age and have held a valid driving license for a minimum of 2 years. He must also be in possession of proper means of identification other than a driving license. The company reserve the right not to rent out its vehicles incase of a second thought.

Authorized Additional Drivers

Persons desiring to drive the vehicle must be authorized by the company and recorded on the Car rental agreement. The qualification requirements of an additional driver are the same as those for the renter. If the car is found being driven by an unauthorized person, then all protections and insurance provided under the agreement are null and void.


Upon confirming the vehicle required, at least 50% deposit required paid by visa or MasterCard through bank POS machine. The balance is paid on the day you are picking the vehicle.

Insurance Cover

All our vehicles are comprehensively insured. Loss/damage of tyres / tires, tools and windscreens/glasses, scratches are not covered by insurance.

Included in the Price

The quotation for self drive car hire includes comprehensive car insurance cover, Unlimited mileage, 24 hour road assistance and Taxes.

Theft Protection

The vehicle must be locked when unattended. The Hirer is responsible for the security of vehicle. The Hirer must not carry passengers for reward or gain. The hirer should not drive at night beyond 6:30pm.

Car Hire Agreement

Cars hired for self drive are subject to the Company’s standard form of agreement. Notwithstanding the above conditions the Company reserves the right to refuse a hire at any time without assigning any reasons.

Fuel / Gas and Oil

Self drive rates exclude Fuel / Gas and Oil.

Road Side Assistance

Whereas our rental cars are well maintained and regularly serviced, sometimes things may go wrong. We operate a 24-hour support service, just a telephone call away, we respond promptly. PLEASE DO NOT ATTEMPT to repair the vehicle. The renter may not effect any repair on the vehicle unless authorized by the company to do so.

The Rental Day

The rental day is normally considered 24 hours after the vehicle is delivered to the renter.

In Case of accidents

All accidents must be reported. In case of an accident, the renter is required to obtain data from the other party/parties (license #, Name, Insurance Company, telephone numbers etc) and then call our company immediately. The renter should not leave the scene until the police and/or one of our agents appear at the scene. The renter also agrees that he/she will assist the company in completing a formal report for the insurance company.

Repossession of vehicle

The company at its sole discretion, will repossess the vehicle at anytime if :

a) Vehicle is left abandoned

b) Client fails to pay for rental charges on time.

c) Agreed return date and time has elapsed.

d) Vehicle is discovered to be driven in a reckless manner, or used for any purpose not permitted under the agreement.

e) Vehicle is discovered to be driven by an unauthorized person.

f) Vehicle was obtained using fictitious information.

g) Agreement is breached.

h) Renter was involved in an accident

These are our Booking Terms and conditions.

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